SUPPORT

Forum Systems Support

At Forum Systems we are dedicated to providing our customers and partners with industry leading products and services. Forum Systems Support is committed to providing outstanding technical support in a timely and efficient manner. Whether via email, phone, or through our online knowledge base, we welcome all questions and comments. In addition, any suggestions and recommendations for improvement are extremely important to us.

Forum Systems Online Helpdesk

The new Forum Systems Online Helpdesk is a place where you can submit and view support requests online, access our forums and documentation, and keep up to date with the latest from Forum Systems. Please note that all critical issues should be reported via our Support Hotline at 1-888-811-0060 option 2.

https://helpdesk.forumsys.com/

Registration

It is highly recommended that all Forum Systems customers and partners register with Forum Systems Support. To register with Forum Systems Support, please visit https://helpdesk.forumsys.com/

Registering with Forum Systems Support will help ensure that you get the most out of your Forum Systems products. Benefits of registration include:

24x7 access to the Forum Systems Support site - submit issues online, check the FAQs, download docs, and access product forums.
Email notification of new releases and critical patch upgrades
Periodic Forum Systems newsletter

Email Support

Support email: support@forumsys.com.

When emailing our support team, please include your contact information, company name, product, version, and a detailed description of your inquiry. A support representative will respond to your inquiry as quickly as possible. For urgent issues, it is recommended you call our Support Hotline after sending an email.

Phone Support

For critical issues, the Support Hotline is available for our customers and partners:

Forum Systems Sentry, STS, and Presidio: 1-888-811-0060 option 2

A technical contact ID and support agreement reference maybe required for access to phone support.

General Support Issues

Forum Systems contacts for support inquiries

Support Email: support@forumsys.com

General Email: info@forumsys.com

Sales Email: sales@forumsys.com

Phone: 781-791-7510
Toll Free: 888-811-0060
Fax: 781-791-7510