Forum Systems Support

At Forum Systems we are dedicated to providing our customers and partners with industry leading products and services. Forum Systems Support is committed to providing outstanding technical support in a timely and efficient manner. Whether via email, phone, or through our online knowledge base, we welcome all questions and comments. In addition, any suggestions and recommendations for improvement are extremely important to us and should be sent to support@forumsys.com.

Registration

It is highly recommended that all Forum Systems customers and partners register with Forum Systems Support. To register with Forum Systems Support, please send an email to support@forumsys.com with "Support Registration" in the subject line. Please include the following contact information:

• Name
• Email address
• Phone number
• Company name
• Product information

Registering with Forum Systems Support will help ensure that you get the most out of your Forum Systems products. Benefits of registration include:

• Email notification of new releases and critical patch upgrades
• 24x7 access to the Forum Systems Support Knowledgebase
• Periodic Forum Systems newsletter
• Access to the Forum System Support Message Boards (coming soon)

After registering with Forum Systems Support you will be contacted by a support representative so that we may introduce ourselves, discuss the support procedures, and answer any questions you may have.

Online Knowledge Base

Answers to many common questions can be found in the Forum Systems Support Knowledge Base, available at support.forumsys.com. Registration is required to access the Forum Systems Support Knowledge Base. Links and credentials to download the Forum Systems product documentation are also available via the Online Knowledgebase.

Email Support

Forum XWall, Forum Sentry, Forum Presido email: support@forumsys.com.

When emailing our support team, please include your contact information, company name, product, version, and a detailed description of your inquiry. A support representative will respond to your inquiry as quickly as possible. For urgent issues, it is recommended you call our Support Hotline after sending an email.

Phone Support

For critical issues, the Support Hotline is available for our customers and partners:

Forum XWall, Forum Sentry, Forum Presido: 800-707-4590